Privacy Policy

Information We Collect

When you submit an enquiry or trial request, we may collect information such as:

• Full name
• Mobile / WhatsApp number
• Fitness goal
• Preferred contact time
• Information you voluntarily provide when communicating with our team

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser and device information
• Pages visited
• Approximate interaction information
• Website usage and performance information
• Advertising and campaign attribution information

How We Use Your Information

We may use the information collected to:

• Respond to your enquiry
• Contact you regarding the UrbanFit ₹999 7-Day Trial
• Help you schedule or arrange a trial
• Answer questions about our services
• Provide information about UrbanFit’s fitness programs and memberships
• Improve our website and user experience
• Measure and improve our advertising campaigns
• Prevent fraud, abuse, or misuse
• Comply with applicable legal obligations

We will not use your information for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law.

WhatsApp and Phone Communication

If you provide your mobile or WhatsApp number, you authorize UrbanFit to contact you regarding your enquiry, trial request, membership information, or related services.

Communication may take place through phone calls, WhatsApp, or other communication methods you provide.

You may request that we stop contacting you for promotional purposes.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to understand how visitors use our website and to measure advertising performance.

Our website may use technologies associated with services such as:

• Google Tag Manager
• Google Analytics
• Meta Pixel
• Meta advertising technologies
• Other analytics or advertising tools that may be added in the future

These technologies may collect information about website visits, interactions, and advertising attribution.

We use this information to understand campaign performance, improve our website, and provide more relevant advertising.

Advertising

UrbanFit may use online advertising platforms, including Meta, to promote its services.

These platforms may receive information about interactions with our website through advertising and tracking technologies, subject to their respective policies and applicable law.

We do not sell your personal information simply because you submit a lead form.

How We Share Information

We may share personal information where reasonably necessary with:

• UrbanFit staff or authorized personnel handling enquiries
• Service providers helping us operate our website or communications
• Analytics and advertising service providers
• Technology providers supporting our business operations
• Government authorities or other parties where required by applicable law

We do not intend to sell your personal information to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, improving our services, resolving disputes, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal data, including rights to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a concern regarding our handling of your personal information

Requests may be submitted using the contact details provided below.

Third-Party Services

Our website may contain or use services provided by third parties.

These third parties may have their own privacy policies and terms governing how they process information.

We recommend reviewing the relevant policies of third-party services you use.

Children’s Privacy

Our website and services are not intentionally directed toward children.

If we become aware that personal information has been collected from a child in circumstances where applicable law requires additional protections or consent, we will take appropriate steps as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last Updated” date.